Managing Unscheduled Updates to the documentation

Follow this process to manage unscheduled requests for changes to the documentation.


About this Canterbury DHB document (4479):
Document Owner:	Quality Coordinator, Radiology (see Who's Who)
Last Reviewed:	n/a
Next Review:	n/a
Keywords:
Note: Only the electronic version is controlled. Once printed, this is no longer a controlled document. Disclaimer The Haematology Department Protocols and Guidelines (the Red Book) are intended as a guide for registered health professionals to communicate guidelines and share best practices with supporting health professionals within New Zealand district health boards. They are not intended to be provided to or used as a reference for patients or non-registered health professionals. All health professionals must exercise their own clinical judgement and use pertinent clinical data when treating patients. The authors and editors of this publication have checked with sources believed to be reliable in their effort to provide information that is complete and in accord with the standards accepted at the time of publication. However, in view of the possibility of human error or changes in medical science, neither the authors, editors, publisher, nor any other party who has been involved in preparing or publishing this work warrants that the information contained in it is accurate or complete in every respect. They therefore have no liability (whether in tort (including negligence) or otherwise) for any loss or damage arising out of any reliance on this information. This publication has been compiled by the staff and contractors of Canterbury District Health Board (CDHB) and as such CDHB has copyright for this book. Amendments must be authorised in accordance with the documented process. No release of part of, or all of, this publication to any other party or organisation is permissible without the prior approval of the designated document owner.
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Responsibility:	Action
Document Owner	1.	When you receive a feedback email from a user (or some other change request), decide the validity of the changes and determine how urgent the request is. Consider the impact on other documents (for example, is the change likely to be needed in other places too?).
	2.	If the change is urgent, send the required changes to Streamliners. If the change can wait until the next scheduled review, file it for later consideration.
Streamliners	3.	When change requests arrive from Te Whatu Ora Waitaha Canterbury, check that they are correctly authorised (look up the Document Owner). If you have any queries about ownership, contact the Administration and Facilities Manager.
	4.	If appropriate, make the changes and update the Release Notes with a brief description of the nature of the change.
	5.	Publish the draft to the Streamliners drafting site and notify the document owner that it is ready to review.
Document Owner	6.	Review the draft and request further changes, if required. When you are happy that the documentation is correct, and have involved as many of the other stakeholders as appropriate, email Streamliners with permission to update the live site.
Streamliners	7.	When you receive permission to release the document, update the live site.
Document Owner	8.	Notify all staff affected by the change.